Litepanels discovered an issue with one of the components they use in manufacturing their Astra LED light. That component is being replaced, but Litepanels wanted to let Astra owners know that they will exchange that part in their units free of charge – or if anyone has paid for a repair caused by that part, the company will credit them as well.
Here is Litepanels official statement:
Litepanels Announces Extended Repair Program on Astra Power Boards
Litepanels prides itself on the quality and performance of its products. An investigation – following a rise in the number of repair requests for ASTRA lights – found that the performance of the power switch in a limited number of these units did not meet Litepanels demanded quality levels. All units shipped after March of 2018 incorporate a redesigned power board which resolved the issue.
Upholding its commitment to designing products of the highest quality, Litepanels is, subject to the terms of the program, offering to provide a free repair for any ASTRA light that exhibits this issue irrespective of whether the original limited warranty has previously expired. This offer is valid for up to four (4) years from the original purchase date. Subject to the terms of the offer, any customer who has previously paid for a repair to fix this issue may claim a $200 voucher credit per Astra light. This voucher can be redeemed against any Vitec Production Solutions brand; Anton/Bauer, Autocue, Autoscript, Litepanels, OConnor, Sachtler and Vinten. Customers may check if their ASTRA light is eligible, and register their contact information at: http://go.vitecgroup.com/AstraProgram
Customers must register their eligibility by December 1, 2019, and redeem their voucher by December 15, 2019.
Are you a Litepanels Astra LED light owner? Were you affected by the described issue? Share with us your thoughts in the comment section below.
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Original source: https://www.cinema5d.com/litepanels-astra-extended-repair-program/